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Policies

Terms and Conditions

These terms apply to every booking with Aquilla Hikes LLP.

Booking Process

  • Bookings can be made online, via our official website, partner portals, or directly with our sales/operations team.
  • Guests must provide accurate details including full name, age, contact number, email, and ID proof.
  • Aquilla Hikes reserves the right to decline or cancel any booking if incorrect or misleading information is provided.

Payments

  • Advance Payment: A non-refundable advance is required to confirm the booking.
  • Balance Payment: Must be cleared before boarding the trip. Without full payment, guests will not be allowed to travel.
  • Payments can be made via UPI, bank transfer, debit/credit card, or other authorized gateways.
  • GST and other applicable taxes are charged extra unless stated otherwise.

Pricing Policy

  • Package prices are quoted per person unless specified.
  • Prices are subject to revision in case of fuel hikes, government tax changes, or vendor cost fluctuations.
  • Discounts, coupon codes, and seasonal offers are valid only as per mentioned conditions and time limits.

Cancellation & Reschedule Policy

  • Booking Amount / Advance: Non-refundable in any case.
  • Guest-Initiated Cancellations: 30+ days before departure: 80% refund (excluding advance). 15–29 days before departure: 50% refund. 7–14 days before departure: 25% refund. Less than 7 days: No refund.
  • No-Shows / Late Arrivals: No refund.
  • Aquilla Hikes-Initiated Cancellations: If Aquilla Hikes cancels a trip due to minimum group size not met, natural disasters, political unrest, or unavoidable reasons, no cash refund will be provided. Guests will be offered the option to reschedule for future dates or choose from alternate trips of equal value. If the alternate trip/package is of higher value, the difference must be paid by the guest. Rescheduling credits must be used within 12 months from the original trip date.

Travel Documents & ID Proof

  • Guests must carry valid government-issued photo ID (Aadhar, Passport, Voter ID, etc.).
  • Foreign nationals must carry a valid passport, visa, and required permits.

Itinerary & Services

  • Itineraries are subject to change due to weather, roadblocks, or operational reasons.
  • Meals, accommodation, and transport inclusions will be as per the package booked.
  • Adventure activities are subject to availability, safety checks, and weather permissions.

Liability & Responsibility

  • Aquilla Hikes is not liable for personal injury, death, property loss, or theft during trips.
  • Guests participate in activities (trekking, rafting, camping, safaris, etc.) at their own risk.
  • We are not responsible for delays due to traffic, strikes, political unrest, or natural calamities.
  • Insurance (medical, travel, accidental) is not included unless purchased separately.

Guest Conduct

  • Guests must maintain discipline and respect fellow travelers, trip leaders, local culture, and property.
  • Possession of illegal substances, arms, or involvement in unlawful activities will result in immediate removal from the trip without refund.
  • Damages caused to property, transport, or accommodations by guests must be compensated directly.

Health & Fitness

  • Guests should ensure they are medically fit for travel and activities.
  • Any pre-existing medical conditions must be disclosed at the time of booking.
  • Aquilla Hikes is not responsible for any medical emergencies arising from undisclosed conditions.

Governing Law

  • All disputes are subject to the jurisdiction of courts in Gurugram, India only.

Contact

Aquilla Hikes LLP, 309, 3rd Floor, Tower A, Eleven Bay, Sector 38, Near The Medicity, Gurugram, Haryana – 122001. Email info@aquillahikes.in · Phone +91 96503 19222. All disputes are subject to the jurisdiction of courts in Gurugram, India.