Information Collection
- Personal details: Name, contact number, email, address, age, and ID proof.
- Booking details: Travel dates, destination, package selection, payment history.
- Communication data: Emails, WhatsApp messages, feedback forms, customer surveys.
- Media: Photos/videos shared by guests or captured during trips (with consent).
Use of Information
- Confirming bookings and generating invoices.
- Providing itineraries, updates, and trip reminders.
- Facilitating hotel, transport, and vendor arrangements.
- Improving our website, packages, and service quality.
- Marketing campaigns, special offers, and travel updates (optional opt-in).
Data Sharing
- Limited information may be shared with vendors (hotels, transport, guides) strictly for trip execution.
- We do not sell or rent personal data to third parties.
- Legal authorities may request data for compliance, security, or law enforcement purposes.
Security Measures
- Payments are processed through secure, encrypted gateways.
- Personal data is stored with industry-standard security practices.
- Only authorized personnel can access sensitive information.
Guest Rights
- Guests can request correction, update, or deletion of their data.
- Guests can unsubscribe from promotional communication at any time.
- Guests can request details of data we hold about them.
Cookies & Website Data
- Our website may use cookies to enhance browsing experience and personalize content.
- Guests can disable cookies in browser settings, though some features may not function properly.
Media Consent
- By joining a trip, guests agree that photos/videos taken during the trip may be used for marketing purposes unless they request otherwise in writing.
Policy Updates
- Aquilla Hikes may update this policy periodically.
- The latest version will always be available on our website and booking documents.
Enquiries made on this website
When you send an enquiry or seat request on this website, the details you enter (name, WhatsApp number, email, trip, dates, travellers and your message) go directly to our internal sales system so our team can reply. We don't sell this information, and only Aquilla Hikes team members can see it.
Analytics and advertising cookies
We only load Google Analytics, Google Tag Manager or the Meta Pixel after you accept cookies in the banner. If you choose "Only essential", the website works normally without them. To change your choice, clear this site's data in your browser.
Data requests
To see, correct or delete your data, email info@aquillahikes.in with the subject "Data request" and the phone number or email you used.
Contact
Aquilla Hikes LLP, 309, 3rd Floor, Tower A, Eleven Bay, Sector 38, Near The Medicity, Gurugram, Haryana – 122001. Email info@aquillahikes.in · Phone +91 96503 19222. All disputes are subject to the jurisdiction of courts in Gurugram, India.