Cancellation Policy
- Booking Amount / Advance is Non-Refundable in any case.
- 30+ days before departure: 80% refund (excluding the advance).
- 15–29 days before departure: 50% refund (excluding the advance).
- 7–14 days before departure: 25% refund (excluding the advance).
- Less than 7 days before departure: No refund.
- No Show = No Refund: Absence at the boarding point without notice results in full forfeiture.
- If Aquilla Hikes cancels/reschedules due to unavoidable reasons, an alternate date/activity will be offered — no monetary refund.
Cancellation & Reschedule Policy
- Booking Amount / Advance: Non-refundable in any case.
- Guest-Initiated Cancellations: 30+ days before departure: 80% refund (excluding advance). 15–29 days before departure: 50% refund. 7–14 days before departure: 25% refund. Less than 7 days: No refund.
- No-Shows / Late Arrivals: No refund.
- Aquilla Hikes-Initiated Cancellations: If Aquilla Hikes cancels a trip due to minimum group size not met, natural disasters, political unrest, or unavoidable reasons, no cash refund will be provided. Guests will be offered the option to reschedule for future dates or choose from alternate trips of equal value. If the alternate trip/package is of higher value, the difference must be paid by the guest. Rescheduling credits must be used within 12 months from the original trip date.
Contact
Aquilla Hikes LLP, 309, 3rd Floor, Tower A, Eleven Bay, Sector 38, Near The Medicity, Gurugram, Haryana – 122001. Email info@aquillahikes.in · Phone +91 96503 19222. All disputes are subject to the jurisdiction of courts in Gurugram, India.