Help
Frequently asked questions
Booking
How do I book a seat?+
Choose your trip and departure date, then send a seat request on the trip page or message us on WhatsApp. Our team checks availability, and a booking advance of ₹2,000 per person confirms your seat. You'll get a confirmation with all details on WhatsApp/email.
Can I join if I'm travelling solo?+
Yes. Book a single seat on quad or triple sharing and you'll be placed with fellow travellers of the group. Every departure has an Aquilla Hikes Trip Captain.
How many people travel in one batch?+
Our fixed departures are planned for up to 20 seats per batch.
Is there a minimum age?+
On our treks the minimum age is 8 years. Travellers under 18 must be accompanied by a parent or guardian.
Payments
Are prices per person? Is GST included?+
All prices are per person and depend on room sharing (quad, triple or double). 5% GST is charged extra on the package cost.
When do I pay the balance?+
The balance must be cleared before boarding. Guests with pending payments can't be allowed to board.
How can I pay?+
UPI, bank transfer, debit/credit card or a secure payment link from our team. Every payment is verified and shown on your invoice.
Do prices change on festive dates?+
Christmas and New Year peak departures (23–26 and 30–31 December, 1 January) carry an extra ₹1,000 per person. It's shown against those dates.
On the trip
When will I get boarding details?+
A trip WhatsApp group is created 24 hours before departure. Vehicle number, driver details and your Trip Captain's contact are shared there a day before you leave.
What should I carry?+
A valid government photo ID, warm layers, a raincoat, trek or sports shoes, slippers, toiletries, personal medicines, a power bank, torch and a water bottle. Each trip page and travel guide has a detailed list for that destination.
Is the vehicle air-conditioned throughout?+
AC is switched off on hill roads for safety, at the driver's discretion.
Can the itinerary change?+
Itineraries are carefully planned, but weather, road conditions or local restrictions can require changes. Your Trip Captain will offer the best possible alternative, and their decision on safety is final.
Cancellations
What is the cancellation policy?+
The advance is non-refundable. 30+ days before departure: 80% refund (excluding the advance); 15–29 days: 50%; 7–14 days: 25%; under 7 days: no refund. No-shows aren't refunded.
What if Aquilla Hikes cancels a trip?+
If we cancel or reschedule for unavoidable reasons, you can move to another date or choose a trip of equal value (no cash refund). Rescheduling credit is valid for 12 months.
Still have a question? Contact us.